Privacy Policy
This Privacy Policy describes how Blue Grid Solutions collects, uses, and protects the personal information you provide when you use our online platform and services. We are committed to protecting your privacy and handling your data in an open and transparent manner.
Information We Collect
We collect various types of information in connection with the services we provide:
Information You Provide to Us:
This includes information you give us directly when you interact with our site or services. This may include your name, contact details such as postal address, and information about your systems or technical issues when you request support or consulting services. If you purchase services, we may collect billing and payment information.
Information We Collect Automatically:
When you visit our site or use our services, we may automatically collect certain information about your device and your usage patterns. This may include technical information such as your IP address, browser type, operating system, unique device identifiers, and details about your visit, including the pages you viewed and the services you accessed.
How We Use Your Information
We use the information we collect for various purposes related to providing and improving our services, including:
To provide and maintain our services, such as antivirus installation, malware removal, security software troubleshooting, endpoint protection, data backup, remote support, and cybersecurity consulting. To communicate with you about your service requests, updates, and security alerts. To process transactions for services you purchase. To improve our site, services, and customer support. To ensure the security and integrity of our services and protect against fraudulent or illegal activity. To comply with legal obligations and enforce our agreements.
Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data based on specific legal grounds:
The processing is necessary to perform a contract with you or to take steps at your request before entering a contract (e.g., providing requested support services). The processing is necessary for compliance with a legal obligation. The processing is necessary for our legitimate interests or those of a third party, provided your data protection rights do not override those interests (e.g., improving services, ensuring security, preventing fraud). Based on your consent, where applicable (e.g., for certain types of communication or data processing not covered by other bases).
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with trusted third parties only under specific circumstances:
With service providers and partners who perform services on our behalf, such as payment processing, data hosting, or technical support. These parties are obligated to protect your data and use it only for the purposes we specify. In response to a legal request, such as a subpoena, court order, or government demand, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others. In connection with a business transaction, such as a merger, sale of assets, or acquisition, provided the receiving party agrees to protect your data in a manner consistent with this policy.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your data is no longer required, we will securely delete or anonymize it.
Your Data Protection Rights (GDPR)
If you are in the EEA, you have certain rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
Third-Party Links
Our site may contain links to other websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, you may contact us in writing at:
Blue Grid Solutions
1901 5th Ave, Suite 200, Seattle, Washington, 98101, USA